For the Extended Warranty Policy on Deye and Lux Power specifically click here. These policies should be read as mutually inclusive of each other.
Standard Warranty Policy for Inverters, Batteries, and Solar Panels
Installation and Compliance Requirements:
- Installation must be done by a qualified Electrician (I.E – Installation Electrician or M.I.E – Master Installation Electrician).
- A valid electrical Certificate of Compliance (COC) specific to the backup or solar system installation is required.
- Installation must comply with SANS 10142 and all its parts.
- Mandatory detailed installation photos (showing open trunking, DB boards, Sub DB Boards, warning stickers, and visible wiring), a valid COC, and proof of installation by a qualified electrician for warranty registration. Please ensure the date of the photo is visible during registration.
- System registration for Small Scale Embedded Generation (SSEG) approval may be required by local authorities.
Warranty Coverage:
- Warranty period begins from the purchase invoice date.
- Warranty claims lacking required documentation or non-compliant installations risk rejection, rendering the warranty null and void.
Warranty Exclusions:
- Power Surge: Damage from sudden electrical power increases.
- Under-Voltage: Damage when voltage drops below required levels.
- Over-Voltage: Damage from voltage exceeding safe thresholds.
- Lightning: Direct or indirect lightning strike damage.
- Corrosion: Damage from chemical reactions, like rust.
- Sea Spray: Damage from oceanic saltwater.
- Condensation: Damage from moisture accumulation.
- Water Damage: Damage from water contact or exposure.
- Dust/Solid Particles: Damage from dust or particles.
- Sand: Damage from sand exposure.
- Insects: Damage from insect infestations.
- Lizards: Damage or interference from lizards.
- Excessive Heat Exposure: Damage from operating in overheated conditions.
- Weather Damage: Various weather condition damages.
- Negligence by Installer/Homeowner: Damage from improper handling or maintenance.
- Incorrect Installation: Damage from not following guidelines.
- Inadequate Protection Device Rating: Damage from improper device ratings.
- Tampering (Broken Seal): Issues from unauthorized opening.
- Dirty Filters: Damage from unclean filters.
- Exceeding Maximum Power Rating: Overloading system damage.
- Wrong Cable Types and Sizes: Using incorrect cable types/sizes.
- AC and DC Cables in 1 Trunking: Voiding warranty for not meeting SANS requirements.
- Not properly sized fuses between battery and inverters and or panels and inverters.
Responsibilities and Process:
- Customers must register the warranty on our website with detailed installation and component information.
- We facilitate warranty claims; warranties held by product importers.
- Repair centers may take up to 21 working days for warranty claim assessments.
- Authorization required before returning units for warranty claims.
- Adherence to manufacturer’s warranty registration is essential.
- We do not provide free backup units and are not obligated to provide any.
Maintenance and Support:
- Regular servicing is crucial for system efficiency, safety, and longevity (recommended annually).